CoCreating Change

I am very excited to be finishing my contract today and devoting some time to writing up a case study about my latest project for my masters thesis. I delivered my final deliverables and a presentation to a national audience via video conferencing last week at work. It seems that these were extremely well received by the organisation. [...]

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As part of a recent work assignment I was asked to do some contextual enquiry (interviews with stake-holders with-in their work environments) and was able to talk my client into letting me run some group co-design workshops instead. The project was to produce a high level design for an online portal for financial planners to [...]

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I feel very fortunate about attending a 3 day workshop with Marc Stickdorn co-author of  This is Service Design Thinking over the last few days. It was organised by UNSW and consisted of a really interesting mix of people from diverse backgrounds including students, academics, professionals and UX/Service Design practitioners. A note to the Service Design [...]

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Below you will find a talk I gave at a recent conference/bar camp at http://govcampnsw.info It explains what co-design and human centred design is and shows some examples of how it has been used to shape public services in the UK. Human Centred Design, Codesign and Government

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(An article I recently wrote for the Objective Digital blog) It was sad news that Steve Jobs lost his fight with Pancreatic Cancer last week. We wanted to take this opportunity to reflect on some of the things that Jobs (and Apple) brought to usability and customer experience. It is widely agreed that Steve Jobs [...]

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I was fortunate to attend the Service Design Network conference  in Paris last month. You can view the talks at this URL: http://www.service-design-network.org/content/media-1 Whilst many of the talks were excellent, below are a few brief notes about my three favourites which you should check out. I would highly recommend the talk by Craig La Rosa [...]

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Seems like Google have started a new channel for “Business in Bites” Good idea but I wonder whether the signal to noise ratio is going to make it worth-while? TED is excellent. TED is curated.

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A friend just sent me a great video about Game-Storming i.e. brainstorming using games. I highly recommend the book it mentions: Gamestorming: A playbook for innovators, rulebreakers and changemakers. I have had some great results using techniques from this book in workshops on a wide variety of topics. (There is also a lot of academic literature [...]

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I am having a great time in London connecting with people who are working in the social innovation space. I was lucky to attend a great event put on by the UPA about UX for social change. There was a diverse set of speakers who gave presentations at this event. Below you can find some [...]

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I am very excited to be attending the 2011 Design PHD Conference at the Imagingation Lancaster Lab at Lancaster University next month. The Imagination lab are doing some really interesting work in the areas of Democratising Innovation (i.e Von Hippel’s book – free download!) Design for Sustainability Design Futures Design Management Service Design I have [...]

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